Due to security measures taken by some email providers (Gmail, Yahoo, Hotmail), it is possible that our email has been flagged as unsolicited and has ended up in your spam folder. It is important to check your spam folder within 24 hours of booking. If you can't find it, you can go to your account and download it from there, or contact our customer service department.

For airport transfers, we'll be waiting for you with a sign bearing your name in the arrivals terminal. However, once you have made your reservation, you will receive information on how to find your driver, as well as emergency telephone numbers.

For transfers departing from your hotel, we will be at reception unless you specify otherwise when booking.

If your transfer is to a residential address, we'll pick you up at the address you specify.

We monitor all flights and keep ourselves informed in real time thanks to the tools provided by Aena and other airlines. As an additional measure, it is important that you keep us informed of the information the airline provides, either by sending us an e-mail or via your emergency telephone number, so that we can be doubly informed.

In most cases, we will reallocate you to a new vehicle and you can leave for your destination as soon as your flight arrives. If we don't have a vehicle available at that time, you'll have to wait until the agreed time.